Customer Services - Returns / Missing Order

Returning your products

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resaleable condition* within 14 days of receipt.

*For reasons of hygiene and safety we are unable to refund or exchange earrings and belly bars  unless they are faulty.

Should you wish to return an item, please notify us immediately and fill out the returns and exchanges form here . Do not send any items back to us, prior to contacting us first. We will not accept any items returned to us without pre-authorisation.

Items should be returned within 14 days and in the condition to which they were received. No item will be accepted as a return if the tags and labels have been removed for any reason. All tags and packaging must still be attached and in the original condition that they were received on the item. Items that are returned in an unfit state, worn or damaged will not be accepted. Any items that are returned that do not comply with the returns policy will be returned to you and no refund given.

Items are returned at your own expense.  We do not offer a free post service.  If you do not include the correct postage on returning your unwanted items, the postal costs will be deducted from any refund due to you, including any surcharge that Royal Mail levy on underpaid items.

All items remain the senders property until they arrive safely back to us, so it is your responsibility to make sure the item is returned in suitable packaging with tracking and insurances in place.

Delivery Charges

Faulty or wrong item

Lost Items

If the expected delivery has not been received within 14 working days after posting please submit your details here . We will endeavour to resolve this problem in a prompt manner and to your satisfaction.