Customer Services - Returns / Missing Order

Returning your products

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resaleable condition* within 14 days of receipt.  However, you should notify us with your intention to return the item(s) within 7 days of its receipt by filling in the returns form.

*For reasons of hygiene and safety we are unable to refund or exchange earrings and belly bars  unless they are faulty. 

Personalised gift wrapping is also excluded from our 14 day money back guarantee.

Should you wish to return an item, please notify us immediately, and within 7 days, by filling out the returns and exchanges form here . Do not send any items back to us, prior to contacting us (via the form) first. We will not accept any items returned to us without pre-authorisation.

Items should be returned within 14 days of your receipt of the item(s) and in the condition to which they were received. No item will be accepted as a return if the tags and labels have been removed for any reason. All tags and packaging must still be attached and in the original condition that they were received on the item. Items that are returned in an unfit state, worn or damaged will not be accepted. Any items that are returned to us that do not comply with the returns policy will be returned to you and no refund/exchange given.

Items are returned at your own expense.  We do not offer a free post service.  If you do not include the correct postage on returning your unwanted items, the postal costs will be deducted from any refund due to you, including any surcharge that Royal Mail levy on underpaid items.

Upon receipt of the returned items, you will be issued with an amended invoice, which will include any recalculation of the original delivery charge, should the order value not meet the free delivery threshold. In this case the delivery charge will be deducted from any refund due.

All refunds are processed in GB pounds, which is the currency that all transactions take place in.  Glitz4Girlz Ltd is not responsible for the exchange rates and any fluctuations are beyond our control, as the credit card issuers review the exchange rates on a daily basis.  The refund will be processed at the current exchange rate, which will be calculated at the time of processing by your card issuer.  The exchange rate tool available for use on www.glitz4girlz.com is for guidance only.

All items remain the senders property until they arrive safely back at our warehouse. It is your responsibility to make sure that any items returned are adequately packaged with tracking and insurances in place, as we cannot be held responsible for any items lost or damaged in transit.  Any items damaged in transit due to insufficient packaging will not be refunded.

Delivery Charges

Faulty or wrong item

Lost Items

Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection

If the expected delivery has not been received within 14 working days after posting please submit your details here . We will endeavour to resolve this problem in a prompt manner and to your satisfaction.