Customer Services

Upon receipt of the returned items, you will be issued with an amended invoice, which will include any recalculation of the original delivery charge, should the order value not meet the free delivery threshold. In this case the delivery charge will be deducted from any refund due.

All refunds are processed in GB pounds, which is the currency that all transactions take place in.  Glitz4Girlz Ltd is not responsible for the exchange rates and any fluctuations are beyond our control, as the credit card issuers review the exchange rates on a daily basis.  The refund will be processed at the current exchange rate, which will be calculated at the time of processing by your card issuer. 

All items remain the senders property until they arrive safely back at our warehouse. It is your responsibility to make sure that any items returned are adequately packaged with tracking and insurances in place, as we cannot be held responsible for any items lost or damaged in transit.  Any items damaged in transit due to insufficient packaging will not be refunded.  If sending your item back using a Royal Mail service, please ensure that you obtain proof of posting.

Returns can take up to 10 working days from receipt back in our warehouse to process. You will receive email confirmation once the refund has been completed. A credit voucher will be issued against any items returned that were purchased using a credit or gift voucher.