We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resaleable condition* within 14 days of receipt. However, you should notify us with your intention to return the item(s) within 14 calandar days (from the day after you receive your goods) by filling in the returns form.
Personalised gift wrapping is also excluded from our money back guarantee.
Items are returned at your own expense. We do not offer a free post service. If you do not include the correct postage on returning your unwanted items, the postal costs will be deducted from any refund due to you, including any surcharge that Royal Mail levy on underpaid items.
Under the UK Distance Selling Regulations, you have 14 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them. The original delivery charge will be refunded only where the standard delivery option was selected. If the order is partially returned the delivery charge will be recalculated accordingly.
Faulty or wrong item
In the unlikely event that you receive faulty or wrong items, please email us immediately within 7 days at firstname.lastname@example.org, including an emailed photo of the damaged item showing the problem. A replacement or full refund including any postage and packing costs will be offered upon the safe arrival of the goods back to us. Do not send any items back to us, prior to contacting us first. We will not refund postage costs for any items returned to us without pre-authorisation. Items with pre-authorisation should be returned to us using the Royal Mail standard second class postal service. We will refund the cost of the Royal Mail second class postage costs in returning the items to us if an item is wrong or fault. We will not refund postal charges for items returned by any other means, including recorded delivery, special delivery or any other courier costs. We do not offer a free post service. We advise you to obtain a free proof of posting certificate from the post office upon returning any items to us, as we cannot be held responsible for any items lost in transit.
If you have any questions/comments about returns, you should email us at email@example.com