Lost Order Notification

Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection

If you have not received your parcel 15 working days after you were expecting the delivery, please submit your details below . We will endeavour to resolve this problem in a prompt manner and to your satisfaction.

Full Name: *
E-Mail Address: *
Order Number: *
Your Order Reference
Subject: *
Message: *
Consent:  *
Preferred Choice: *
Please add the two numbers

In order for us to take this matter further with Royal Mail we need your consent to pass your details (name, address and product details) on to Royal Mail for them to investigate this further. If you do not give us your consent you may contact Royal Mail yourself to claim compensation.

* All fields are required. Your order number can be found on all email correspondence that you have received from us regarding your order.